Returns & Exchanges

At MECOOL, we strive to ensure total satisfaction with your TV box purchase by offering a 30-day return policy for items in their original condition. If you experience technical issues or change your mind, our dedicated support team is here to assist with a smooth exchange or refund process.

Return Process

• 1.
  Initiate a Request

  Contact our customer support team within 30 days of delivery with your order number and a detailed reason for the return.

• 2.
  Technical Assessment

  For hardware concerns, our technicians will provide remote troubleshooting to determine if a firmware update or settings adjustment can resolve the issue.

• 3.
  Ship the Product

  Once approved, securely pack the device with all original accessories and cables, then ship it to our designated service center using a trackable method.

• 4.
  Inspection and Refund

  After receiving and inspecting the returned unit, we will process your refund or dispatch a replacement device within 5 to 7 business days.